Support

We are here to help

No account needed. Your order ID is enough.

Live chatChat with us

Opens right here. No account, no email needed.

Help with a swapcontact@hiddenswap.com

We usually reply within an hour.

Legal and privacylegal@hiddenswap.com

Legal notices, privacy and data requests, and reports of fake sites.

Telegram@hidden_swap

Before you write

  • Your order ID, if you have it.
  • Your deposit transaction hash, if you lost the order ID.
  • What went wrong, in one or two lines.

We will never ask for

  • Your seed phrase or private keys.
  • A password. There are no accounts.
  • A payment to release a normal swap.
  • To move a chat anywhere other than hiddenswap.com and our official channels on /official. Our only website is hiddenswap.com.

Seen a site or account that copies HiddenSwap? Tell us at legal@hiddenswap.com. Our only website is hiddenswap.com, and we never contact you first.

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