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HiddenSwap

Legal

Terms of Service

Updated

These terms are a contract between you and HiddenSwap (“we”, “us”). By starting a swap, you accept them. If you do not accept them, do not use HiddenSwap.

1. The service

  • HiddenSwap is a website for swapping one cryptocurrency for another. We create your order, show you its status and give you support.
  • Third-party service providers help us carry out swaps. Their rules for swaps also apply to your swap. These terms include those rules, so you do not need a separate agreement.
  • We only swap crypto for crypto. We do not handle bank money, cards or other fiat currency.
  • There are no accounts. Each swap has an order ID. Anyone who has the order ID can see that swap, so keep it private. After a swap is complete, refunded or expired, anyone who has the order ID can hide the order on HiddenSwap, so that its page no longer shows any details. We keep the record as described in our privacy policy.

2. Who can use HiddenSwap

You can use HiddenSwap only if all of these are true. By starting a swap, you confirm that they are:

  • You are at least 18 and able to enter into a binding contract.
  • You swap for yourself, not on behalf of someone else, and not as a business.
  • The coins you send belong to you and come from a lawful source.
  • Neither you nor the country or region you are in is under sanctions.
  • Swapping cryptocurrency, and using HiddenSwap, is allowed where you are.
  • You have not been blocked from the service before.

3. How a swap works

  1. You choose the coins, the amount and the rate type. We show an estimate that already includes fees.
  2. You give the address where you want to receive coins, with a memo or tag if that address needs one. For most coins you also give the address you will send from. This feature runs a pre-check on your wallet address before the exchange gets created, and the order may be declined; nothing is sent or charged when it is. If you give a sending address, send your deposit from it. It is not used as a refund address. The pre-check lowers, but does not remove, the chance that a swap is paused after your deposit (section 8).
  3. We create the order and show a deposit address, the exact amount and the network. Some networks also show a memo or tag that must be sent with the deposit.
  4. You send the deposit in one transaction. After it is confirmed on the network, the coins are swapped and sent to your address.
  5. The order page shows each step. A swap is complete when the order page says so and shows the payout transaction.

4. Rates

Floating rate. The estimate is not a promise. The final rate is set when the network has confirmed your deposit, so you may receive a little more or a little less. If the market moves sharply before the swap, you may be offered the choice to continue at the new rate or to get a refund.

Fixed rate. The rate is kept only if your deposit:

  • arrives before the time shown on the order page runs out,
  • is exactly the amount shown,
  • is sent in one transaction to the deposit address of that order.

If any of these is not met, the swap may be processed at the floating rate, or refunded minus network fees. If the market moves by 3% or more before the swap, you may be asked to choose between the current rate and a refund.

5. Fees

The estimate already includes our service fee, the exchange spread and the network fees for the swap. You do not pay anything else, except:

  • network fees taken from a refund,
  • the recovery fee in section 7, if a deposit has to be recovered because it was sent the wrong way.

6. Your responsibilities

You are responsible for:

  • giving the correct receiving address, on the network shown, with the memo or tag your wallet or exchange needs,
  • sending exactly the amount shown, on the network shown, in one transaction, to the deposit address of your order, with the memo or tag if one is shown,
  • sending from a regular wallet (deposits sent from smart contracts are not processed automatically),
  • using each deposit address for one order only and never reusing an old order’s address,
  • keeping your order ID,
  • following the law where you live, including tax rules. We do not report or withhold taxes for you.

Blockchain transactions cannot be reversed. We are not responsible for losses caused by wrong details you enter.

7. Deposits that do not match the order

  • A different amount. An amount above the minimum is usually swapped at the floating rate. For fixed-rate orders, a smaller amount may be swapped in proportion, and a larger amount is not swapped automatically and needs support.
  • Below the minimum. The swap may not be completed. A refund is not guaranteed, and it is not possible when the amount is lower than the network fee.
  • A late deposit. Floating-rate orders wait about 24 hours for a deposit. Fixed-rate orders wait until the time shown. A late deposit may be swapped at the current rate, refunded, or need support.
  • More than one deposit. Each order accepts one deposit. Several deposits, or one transaction paying several orders, need support, and the rate is not kept.
  • Wrong coin, wrong network, or a missing or wrong memo. These deposits are not processed automatically. Recovery is sometimes possible but not guaranteed. When it is possible, a recovery fee of USD 50 plus network fees may be charged and paid separately before the coins are returned. Recovery can take up to 20 business days.
  • Forked coins. Split coins from a network fork before you send them. Unsplit coins may not be recoverable.

8. Paused swaps

We or our service providers may pause or refuse a swap where the law requires it or to prevent fraud or other illegal use, as our AML policy explains. More information may be requested before a paused swap continues. If it does not continue, the deposit is refunded under section 9, minus network fees, unless the law, a competent authority or section 10 requires the coins to be kept.

9. Refunds

  • A completed swap is final. Because a swap’s rate depends on crypto market prices, which we do not control, you have no right to withdraw from a swap once you have sent your deposit.
  • A deposit is refunded when a swap fails, cannot be completed or does not continue under section 8.
  • Refunds go to the address the coins came from, where the network shows that address, or to a refund address added to the order under the next point.
  • Some coins, such as Monero, do not show the sending address on the network. A refund of these coins needs a refund address, which support adds to the order when you write with your order ID.
  • Refunds are not sent to any other address. If you sent from an exchange account, a refund to the sending address may not reach you, so write to support with your order ID and your own wallet’s address.
  • Network fees are taken from the refunded amount.
  • Coins that cannot be returned straight away may be kept for up to one year. After that we will still try to return them, but we cannot guarantee it.
  • We do not pay for price changes while a swap is paused or being refunded.

10. Stolen coins

If coins in a swap are reported as stolen, they are kept and returned only as the police or another competent authority directs.

11. Availability and changes to the service

We aim to keep HiddenSwap running at all times, but we do not promise that it always will be. We may pause the service for maintenance, and change supported coins, limits and features at any time. We may refuse or stop any swap, or block any user, including when these terms or the rules in section 1 require it.

12. No advice and no warranties

HiddenSwap is provided “as is” and “as available”, without warranties of any kind. We do not give investment, legal or tax advice. Crypto prices are volatile, and you can lose money. The main risks are:

  • Prices move. A floating rate can change until your deposit is confirmed.
  • Transactions are final. A blockchain transaction cannot be undone.
  • Wrong network or missing memo. Coins sent the wrong way can be lost, or recovered only for a fee.
  • Networks can be slow or expensive. Busy networks take longer, and fees can reduce what you receive.
  • Network changes. Forks and upgrades can delay swaps or affect coins.
  • Rules change. Laws about crypto can change.
  • Technology can fail. Wallets, networks and websites can have outages or bugs.

Only swap what you can afford to lose, and check every detail before you send.

13. Limitation of liability

As far as the law allows:

  • we are not liable for indirect or consequential losses, including lost profits,
  • we are not liable for losses caused by wrong addresses, networks, memos or amounts, by blockchain or network problems, by third parties, or by events outside our control,
  • our total liability for any claim about a swap is limited to the lower of the value of that swap and EUR 500.

Nothing in these terms limits liability that the law does not allow us to limit.

14. Prohibited use

You must not:

  • use HiddenSwap for money laundering, terrorist financing, fraud, sanctions evasion, illegal gambling or any other illegal activity,
  • send coins that are stolen or come from crime,
  • disrupt, overload or reverse engineer the website, or use automated tools to create swaps, get around rate limits or collect data from order pages,
  • upload malware,
  • pretend to be someone else or give false information.

Search engines and AI crawlers that follow our robots.txt file are welcome on our public pages.

15. Your responsibility to us

If you break these terms or the law and someone makes a claim against us because of it, you will cover our reasonable losses and costs.

The HiddenSwap name, logo, design and content belong to us. Links to other websites are for convenience; we are not responsible for those websites. To report a copy of our website or a misuse of our name or content, write to legal@hiddenswap.com.

17. Disputes

If something goes wrong, contact contact@hiddenswap.com first with your order ID so we can try to solve the problem together. Formal complaints and legal notices go to legal@hiddenswap.com. Nothing in these terms takes away rights that the law where you live gives you.

18. Changes to these terms

We may change these terms. The date at the top shows the latest version. The terms in force when you start a swap apply to that swap.

19. Contact

Chat with us